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Support Programs to Help Make Ig Therapy Accessible and Affordable

Welcome to IgIQ, a comprehensive resource center for healthcare providers (HCPs) and people who depend on CSL Behring's immune globulin (Ig) therapies.

To get the guidance and support you need, call
1-877-355-IGIQ (4447)
Monday–Friday, 8 AM to 8 PM ET

How Can IgIQ Help?

Financial Assistance

Help New and Existing Patients Pay for Hizentra

The Hizentra Co-Pay Relief program helps eligible patients with out-of-pocket expenses for Hizentra (up to $5,000 per year, with no monthly cap*).

To be eligible:

  • Prescription must be for primary immunodeficiency diagnosis
  • Patients must be at least 2 years of age
  • Patient must be receiving Hizentra through a specialty pharmacy or physician office
  • It is recommended that the patient use a Specialty Pharmacy provider that is in-network with the patient's current plan
  • Patient must express financial need
  • Patient must have coverage for the product under a private US insurance plan. Not valid for prescriptions eligible for reimbursement by any federal or state healthcare program, such as Medicare, Medicare Advantage plans, Medicaid, PCIP, Champus, TriCare, Veterans Administration (VA), or any other state or federal program
  • Patients whose insurance policy prohibits co-pay assistance are not eligible
  • This program is subject to change or discontinuation by CSL Behring at any time, for any reason, and with or without prior notice
  • Hizentra Co-Pay Relief program is administered by Medmonk Inc., terms and conditions apply

Enrollment happens seamlessly at the Specialty Pharmacy. Patients interested in receiving co-pay assistance must contact their Specialty Pharmacy, express their need for financial assistance, and ask the pharmacy to enroll them by requesting Hizentra Co-Pay Assistance via Medmonk*.

Patients can contact CSL Behring's IgIQ Resource Center at 1-877-355-IGIQ (4447) or visit Hizentra.medmonk.com for additional information.

*Other terms and conditions may apply. This program applies to product costs only; however, assistance for infusion-related costs may be available through a non-profit patient support organization. Contact IgIQ to learn more. Prior to enrolling in this CSL Behring program, participants are responsible for checking with their insurance carrier to confirm that their participation is not inconsistent with their insurance carrier's requirements.

Protect Your Patient From a Lapse in Coverage

A gap in insurance shouldn't mean a gap in treatment. CSL Behring understands the stress and hardship caused by a lapse in health insurance. CSL Behring AssuranceSM is designed to help ensure that people who rely on our Ig therapies can continue to receive treatment even if they experience a lapse in third-party private health insurance.

CSL Behring Assurance

Benefits for Patients

CSL Behring Assurance allows patients to build up a reserve of Hizentra at no additional cost. This can be used in the event of a lapse in insurance coverage, so it's important to enroll as soon as possible.§

Advantage for HCPs

CSL Behring Assurance helps to keep patients on track with their treatment protocol during difficult times.

§Does not apply to state- or government-funded programs, such as Medicare or Medicaid.

Patient Assistance ProgramSM

  • Provides therapy to qualified patients who are uninsured, underinsured, or unable to afford their prescribed therapy

Learn more about the Patient Assistance Program.


Ancillary Supplies Program

  • Helps cover the cost (up to $300 per month) of ancillary supplies associated with the infusion of Hizentra for financially qualified individuals

Patient Advocate Programs

Voice2Voice

  • Provides the opportunity for Hizentra users and caregivers to connect with advocates who provide peer-to-peer support
  • Voice2Voice advocates can share personal treatment experiences, answer non-medical questions, connect patients to helpful resources, and offer encouragement*
Voice2Voice logo
*Voice2Voice advocates are not healthcare professionals or medical experts. For medical questions, please contact your physician. Voice2Voice advocates are compensated by CSL Behring LLC for their time and/or expenses.

Premier StartSM Sample Program

  • Provides a one-month supply of product, infusion equipment, and training—at no cost for Hizentra-naïve patients
  • Up to three (3) visits by a trained nurse from Premier Start who will teach patients how to infuse Hizentra
  • Seamless process from sample request training to follow up therapy notes provided to doctor’s office and patient’s commercial pharmacy

Insurance Navigation

  • Validation of active insurance coverage
  • Insurance counseling
  • Reimbursement support
  • Coding and billing assistance
  • Prior Authorization assistance

Referral Triage

  • Patient referral to specialty pharmacy

General Information

  • Consumer affairs
  • Customer service
  • Medical information
  • Access to educational materials
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